by admin | Jan 9, 2019 | Artificial Intelligence
One of the ways to gauge the productivity of a Call Center is by considering the time it takes to link a consumer to the right agent in order to resolve a particular concern. Currently, businesses are looking for an alternative to “rule-based decision matrices”...
by admin | Jan 8, 2019 | Call Center
If you’re running a call center, you are familiar with how crucial call center technology is in improving customer experience. Without the right tools and technology foundation to support the call center infrastructure, your call center is incapable. Let’s discuss a...
by admin | Dec 20, 2018 | Artificial Intelligence, Call Center
Voice broadcasting, call routing, call recording, call tracking, and workforce optimization are some of the key goals that every company’s contact center plans on attaining. What if you have a greater chance of achieving all these goals with call center software?...
by admin | Dec 20, 2018 | Artificial Intelligence
Currently, the world is pretty absorbed in AI or artificial intelligence. From tech giants such as Facebook, Amazon, Microsoft, and Google to start-up incubators tucked away in the suburban areas of San Francisco, everyone is devoting their time and money to create...
by admin | Dec 20, 2018 | Artificial Intelligence
Considering excellent customer experience is the only basis of sustainable differentiation in the competition to win the new generation of tech-savvy customers, and the only way for call centers to attain this is through digital transformation. Today, digital...
