by admin | Dec 20, 2018 | Artificial Intelligence
Call centers have gone through an unimaginable evolution over the last couple of years. Companies have embraced the idea of omnichannel call center so that they can engage with customers on their terms. And digital channel – in the form of social media, live chat,...
by admin | Dec 15, 2018 | Call Center
As technology improves, we all have that ultimate dream of having all our issues resolved at a click of a button. No matter the impediment. No matter the platform…prompt solutions and quality experiences. It is now common knowledge that Artificial Intelligence,...
by admin | Dec 12, 2018 | Call Center
Most customer experience professionals know their way around improving touch points along the customer journey, however overhauling the whole customer journey can feel like a huge task even for them. One way to deal with such a task is by simplifying into lesser...
by admin | Dec 8, 2018 | Artificial Intelligence, Call Center
Customer engagement is important to your business strategy. It has been proven to boost employee productivity, improve customer loyalty, and have a positive effect on the bottom line. Today’s most progressive companies are espousing a customer-first mentality to...
by admin | Dec 6, 2018 | Artificial Intelligence
In 2018, 75% of businesses will include some form of artificial intelligence in their operations. Artificial Intelligence is quickly becoming the primary way that businesses can expand their capabilities without additional expenses on the costs of hiring and training...
